Privacy Policy

1. Information We Collect

We collect only the information necessary to provide and improve our services. This may include:

• Contact details (e.g., name, email address)
• Payment information (handled securely via third-party processors)
• Website URL(s) you submit for processing
• Usage data (e.g., how you interact with our site, technical logs, analytics)

We do not collect any unnecessary personal information, and we do not track you across the web.

2. How We Use Your Information

We use your information to:

• Provide and deliver the services you've requested
• Communicate with you about your order or account
• Analyze and improve our services and user experience
• Comply with legal obligations

We do not sell, rent, or share your personal data with third parties, except as required to deliver the service (e.g., our payment or hosting providers).

3. Legal Basis for Processing (GDPR)

If you are in the EU or UK, we rely on the following legal bases for processing your data:

• Contractual necessity – to provide the services you've requested
• Legitimate interests – to operate and improve our business
• Legal obligations – to comply with law enforcement or regulatory requests

4. Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or outdated data
• Delete your data (the "right to be forgotten")
• Object to or restrict certain uses of your data
• Port your data to another service

To exercise any of these rights, contact us at info@platinum.ai. We will respond within the time limits required by law.

5. Data Retention

We retain your information only for as long as necessary:

• To deliver the services
• To comply with legal and financial obligations
• To resolve disputes and enforce agreements

When data is no longer needed, we securely delete or anonymize it.

6. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your information. This includes encryption, access controls, and secure infrastructure.

However, no method of transmission over the internet or storage system is 100% secure, so we cannot guarantee absolute security.

7. Third-Party Services

We may use trusted third-party services to operate our business (e.g., payment processors, analytics tools). These providers are contractually obligated to protect your data and only use it for specified purposes.

8. International Transfers

If you are located outside our country of operation, your data may be transferred to and processed in another country. By using our service, you consent to this transfer, in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If we become aware that we've inadvertently collected such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. We encourage you to review it regularly.

11. Contact Us

If you have questions about this policy or your data, you can reach us at:

Platinum AI - Cyans Ltd
Email: info@platinum.ai